Please extend our appreciation to Mike and Merriam for their excellent customer service and dedication for a job WELL DONE (tile cleaning/seal and granite counters cleaned/sealed/polished)! We were going to go with another company, but their customer service rep who answered the phone was rude and abrupt in her responses (smart choice cleaning). After speaking to Merriam, she was very kind, thorough and even followed-up the day prior to ensure Mike had all material to handle the job before coming out. Mike is a veteran who truly loves his job; he's respectable, thorough and ensured all safety measures are put into place (protecting our corners, stairs, walls, carpet, etc). Thank you both for your outstanding customer service and superb job!
Chem-Dry personnel were extremely professional, courteous and were prompt on all telephone and text conversations. First rate process attributed to their outstanding personnel. Also want to thank Michael the technician who actually performed the cleaning. He was awesome to work with and did an outstanding job, townhouse looked amazing! Thank you!
Mike called to let us know that he was on the way and give an approximate time of arrival. He arrived within the appointment window, gave us the estimate, answered our questions and was working within the hour. Very professional and most of all the carpet looks great! We would use them again!!
We've used Chem-Dry many, many times and have always had very reliable service. Today's carpet challenge was 4 ounces of shocking pink "slime" that had been dumped on the light beige carpet several days ago. Mike once again did a stellar job. He's Number One in our book.
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